This is an English version of the Ukrainian original. If the versions differ, the Ukrainian text prevails.
1. Free plans and trials
Free plans, trials and demos need no payment and create no charges. A paid subscription or pack starts only after you choose a plan yourself and pay for it through WayForPay.
2. When a subscription ends
A subscription through WayForPay is a one-time payment for 30 days or a year and doesn't renew on its own: after the paid-until date, access stops until you pay for a new period, and no new charge is made. There is nothing to cancel. Plans paid through Shopify billing renew under Shopify's rules and can be cancelled in Shopify.
3. When we refund
- a duplicate or mistaken charge;
- a payment went through, but the plan or pack wasn't activated because of a confirmed technical failure on our side;
- other cases where the law requires a refund or where we have agreed to one in writing.
4. When a refund is usually not made
A payment for a period in which access was already active is usually not refunded just because the module wasn't used, plans changed or the result wasn't to your liking. The same applies to the used part of a pack (try-ons, Content products, Creora tokens). This doesn't limit any rights that the law doesn't allow to be limited.
Try-On doesn't count a technical retry, and Creora automatically returns tokens for photos it couldn't process to your balance; you don't need to ask.
Changing or removing a feed, incorrect catalog data, or problems with the store's website or third-party platforms (Meta, Google, OLX, Shopify) are not in themselves a StoreNex technical failure.
5. How to request a refund
Email [email protected] with the subject "StoreNex refund". Include the account email, the module, the plan or pack, the amount and date of the payment, the WayForPay transaction ID (it's on the receipt) or, if you paid through Shopify, the Shopify invoice number and the reason.
We review requests within 5 business days and may ask for more details to verify the payment.
6. How and when the money comes back
An approved refund is made through WayForPay to the same card or payment method you used. It usually arrives within 3–10 banking days, depending on the bank and the payment system.
Payments made through Shopify billing are refunded under Shopify's rules.
If you start a chargeback, access to the account may be restricted until the review is complete.
7. Contact
Sole proprietor (FOP) Viacheslav Anatoliiovych Overkovskyi, tax ID (RNOKPP) 3089717212
Email: [email protected] · Phone: +380 98 307 53 41