This is an English version of the Ukrainian original. If the versions differ, the Ukrainian text prevails.
1. What you pay for
You pay for access to a StoreNex module within the chosen plan or pack. Prices are on each module page:
| Module | How it's billed |
|---|---|
| AI chatbot | Free plan, or a monthly or yearly subscription |
| AI site search | Monthly or yearly subscription, first 14 days free |
| Feed | Monthly subscription, first 14 days free |
| Ads | Free plan or a monthly subscription |
| Try-On | Monthly plans with try-ons included, for Shopify stores, billed through Shopify only |
| Content | Per product or one-time packs |
| Creora | One-time token packs |
2. Payment methods
Payments are accepted by the WayForPay payment service. You can pay with a Visa or Mastercard card, or another method WayForPay shows on the payment page (such as Apple Pay or Google Pay, where your device supports them).
The payment currency is the Ukrainian hryvnia (UAH). Prices on the English site are shown in US dollars for reference; the charge is made in UAH at the National Bank of Ukraine rate on the day of payment.
You enter your card details on WayForPay's secure page. StoreNex never receives or stores the card number, expiry date or CVV.
Shopify stores can pay for modules that have an app in the Shopify App Store through Shopify billing; Shopify's rules then apply.
3. How payment works
Through WayForPay (every module except plans in Shopify apps):
- Sign in to the dashboard and choose a plan or pack for the module.
- Go to the WayForPay payment page and confirm the payment.
- Once the payment is confirmed, WayForPay emails you a receipt and the plan or pack appears in the dashboard.
Through Shopify (StoreNex apps for Shopify, including Try-On on the English site): you choose the plan in the app and approve it in Shopify billing; Shopify sends the invoices and receipts.
4. When access starts
Access is provided online as soon as WayForPay, or Shopify for payments through Shopify billing, confirms the payment, usually within a few minutes. Nothing is shipped: every service runs in the dashboard and through widgets connected to your site.
If access hasn't been activated within 24 hours, email [email protected] or message us on Telegram at +380 98 307 53 41. Include the account email and the amount and date of the payment.
5. Subscriptions and new periods
A subscription through WayForPay is paid in advance for 30 days or a year as a one-time payment. There is no automatic renewal and no recurring charge: card details are not stored, and when the paid period ends, access stops until you pay for a new period in the dashboard. There is nothing to cancel. Plans paid through Shopify billing renew under Shopify's rules and can be cancelled in Shopify.
One-time packs don't renew and create no recurring charges.
6. Refunds
When and how a payment can be refunded is described in the Refund policy.
7. Provider
Sole proprietor (FOP) Viacheslav Anatoliiovych Overkovskyi, tax ID (RNOKPP) 3089717212. Full details are on the Contacts page.