Don’t lose a shopper while your team is offline.
StoreNex Chat is an AI chatbot and shopping assistant for ecommerce. It learns your catalog from Shopify, Horoshop, Prom or a product feed, then recommends and compares products, quotes shipping, takes orders and hands the chat to a manager when needed. It works on your website, Instagram and OLX.
It answers shoppers on your site, on Instagram and on OLX, finds the right product and checks price and stock in your catalog. On the Growth plan it also collects a lead with the contact and products for your manager.
Four moments when a shopper leaves without an answer.
A shopper writes at 11:40 pm, and the manager sees it in the morning. By then they may have bought somewhere else.
A generic AI chat answers from the model’s memory or old texts. The shopper comes for one price and sees another in the cart.
Routine questions about stock, price and shipping take time away from shoppers who are ready to order.
You pay for the click, the visitor opens a catalog of thousands of items and can’t find what they need.
Everything a shopper would ask a sales rep, they get in the chat. Comparisons, picks, shipping quotes and call-back requests all work right inside the widget. Prices and stock come from your feed, just like in the assistant’s answers.
| Disco Wicca | Bull & Girl | |
|---|---|---|
| Price | $160 | $120 |
| Stock | in stock | in stock |
| Metal | silver | silver |
| SKU | 4956 | 4963 |
New StoreNex Chat features, grouped by the store’s jobs.
<offer id="4963" available="true"> <name>Bull & Girl silver pendant</name> <price>120</price> <currencyId>USD</currencyId> <categoryId>pendants</categoryId> <param name="Metal">silver</param></offer>
The assistant can advise the way your best sales rep does. The catalog gives it prices and descriptions, but your rep knows more: which model suits a beginner, what works with what, why the cheaper version won’t do. You can pass that know-how to the assistant.
Most questions in a clothing store are about size and fit. The assistant answers from your size chart and product specs, then offers to place the order.
| Criterion | A manager in a messenger | An AI chat without the catalog | StoreNex Chat |
|---|---|---|---|
| Reply outside business hours | When the manager’s shift starts | Instantly | Instantly, 24/7 |
| Are prices and stock current? | Depends on how careful the manager is | Model memory or hand-written texts, not linked to the feed | From the XML/YML feed, checked every 1–24 h |
| Made-up products | No | Possible: the model may name a product you don’t have | No: only products from your catalog |
| What the store gets | A messenger thread | Chat history | A lead with contact, request and products (Growth) |
| Cost model | Salary and shift hours | Depends on the service | A fixed plan from $0 by number of replies |
The assistant replies in Instagram Direct and in comments, in OLX listing messages and in the widget on your site. All conversations land in one inbox, where a manager sees what’s resolved and what’s waiting for a person.
When the shopper is ready, the assistant collects the contact, the request and the products, sends the lead to wherever your team works and hands the conversation to a person.
Invite managers, give each a role and route new conversations automatically. A manager takes a conversation over from the AI and hands it back to the assistant when done.
See how many shoppers the chat brought to a product or a lead.
Paste the link to your store’s XML/YML feed.
We make sure products, prices and stock were read correctly.
Tone, shipping terms, when to hand a chat to a manager.
One line of code on your site, and the assistant is live.
Free: no card, no time limit. Paid plans are billed monthly, or yearly with 2 months free.
| What it is | AI chatbot and shopping assistant for ecommerce |
|---|---|
| Catalog | XML/YML feed at a permanent link, including the Horoshop export; also Shopify and Prom |
| Feed check | Every 1–24 h; on Pro the catalog updates every hour |
| Channels | Website; Instagram and OLX from the Growth plan |
| Integrations | Nova Poshta (needs an API key), SalesDrive |
| Languages | Ukrainian, Russian, English |
| Payment in the chat | None, the store confirms the order |
| Monthly plans | Free $0: 100 replies, up to 500 products · Starter $19: 400, up to 5,000 · Growth $49: 1,200, up to 25,000 · Pro $149: 3,500, up to 100,000 |
| Yearly billing | 2 months free |
Try the AI chatbot on your own product feed
Paste your store’s product feed link and ask the assistant about your products. Up to 200 products.
A regular website chatbot follows a script or waits for a person. An AI shopping assistant knows your catalog from Shopify, Horoshop, Prom or a feed (prices, stock, specs), so it recommends and compares products, quotes shipping and takes orders. It replies in English, Ukrainian and Russian.
Test the assistant on your own products: free up to 500 products, no card and no time limit.