Tidio alternative for product advice from your store catalog

Direct answer

Yes, StoreNex is a Tidio alternative for stores that want an AI chatbot to recommend and compare products from their catalog and collect leads. It works on WooCommerce, OpenCart and editable sites with a connected feed and a separately installed widget; the Shopify app is not available yet. Tidio fits better if you need a listed Shopify app or a live-chat and helpdesk workflow for your team.

See Tidio pricing
Who each tool fits›

Choose by the job you need to do

StoreNexAI chatbot
✓Catalog-based product recommendations and comparisons.
✓WooCommerce, OpenCart and editable storefronts with a supported feed.
✓Test product answers before replacing your current chat.
Tidio
✓Stores that need a listed Shopify app.
✓Teams that use live chat, helpdesk and automation flows.
Comparison›

Tidio alternative for product advice from your store catalog features and pricing

What we compareStoreNex AI chatbotTidio
Product assistance Help shoppers choose: recommends and compares catalog products, collects leads. WooCommerce plugin can show visitor carts, order history and product cards in chat.
Free plan 100 replies a month · up to 500 products. $0/mo: 50 billable conversations and 10 seats. First 50 Lyro conversations are free for the lifetime of the account.
Paid chat plans Free · From $19/mo Starter $24.17/mo: 100 billable conversations. Growth from $49.17/mo: from 250. Plus from $300/mo plus usage; Premium: contact sales.
AI billing Choose a reply allowance that fits your store; see AI chatbot plans. Lyro AI Agent from $32.50/mo for 50 conversations; monthly limits 50–1,000, then contact sales.
Shopify AI chatbot app coming soon. AI site search is not sold separately for Shopify. Has a Shopify app. Native Shopify actions on Growth, Plus and Premium, not Starter.
Installation WooCommerce footer widget, OpenCart extension or configured editable site, plus a separate feed. WordPress plugin and Shopify/BigCommerce apps are available.

Checked Nov 3, 2026

Choosing a tool›

When Tidio fits better

01You need a native, listed Shopify app. StoreNex’s Shopify app is not available yet.
02Your team needs mature live chat and helpdesk workflows.
03You want many seats on the free plan or a flows/automation builder.
Evaluating a switch›

Test with your catalog before switching

01Sign in to StoreNexChoose a store with a supported catalog and editable storefront.
02Connect the catalogUse a supported public feed, or the Horoshop API where applicable.
03Test the widgetUse the documented installation path and check answers on a controlled page. Custom themes may need a developer.
04Review the switchCheck recommendations and manager handoff before replacing the existing chat.
Question›

Switching from Tidio

What does Tidio do, and how is StoreNex different?

Tidio provides live chat, helpdesk and automation tools. Its WooCommerce plugin can show visitor carts, order history and product cards in chat. StoreNex’s AI chatbot recommends and compares products using a connected store catalog and collects leads. Choose based on the work your store needs.

Is Tidio’s chatbot free?

Tidio Free includes 50 billable conversations and 10 seats at $0 per month. The first 50 Lyro AI conversations are free for the lifetime of the account. Paid Lyro starts at $32.50 per month for 50 conversations; those are separate limits from the chat plans.

Is StoreNex a Tidio alternative for Shopify today?

The StoreNex Shopify AI chatbot app is not available yet. This comparison covers WooCommerce, OpenCart and editable sites with a supported feed and widget. Tidio has a Shopify app; its native Shopify actions are included on Growth, Plus and Premium, not Starter.

What should I check before switching from Tidio?

Connect your catalog and test the StoreNex widget on a controlled page before replacing your current chat. Ask real product questions, compare recommendations and check manager handoff. Conversation-history migration is not promised.

Try your own catalog

Connect a supported feed and check how the AI shopping assistant answers real product questions.